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Refund Policy Returns & Exchanges

RETURNS & EXCHANGES

If you are not satisfied with your Echoz Crystals purchase, you may make a return or exchange within 7 days of the confirmed delivery date, under these circumstances:

  • Return shipping is post-marked within 7 days of confirmed delivery date

  • Items are in original condition

  • Crystals are NOT broken or cracked

  • All packaging materials are included

  • Not an item that was on sale

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

When you ship your item for a refund or exchange, you might want to consider using a trackable shipping service or purchasing shipping insurance.  We are not responsible for items lost or damaged upon returning to us in the mail.

 

Non-returnable items:

  • Sale Items (unless damaged or defective upon delivery arrival)

  • Items damaged due to your error

 

Refunds (if applicable)

All packages are insured for the amount paid. If your package arrives with a broken crystal, please e-mail us immediately with photos of the broken pieces and photos of the shipping box and packaging. An insurance claims will be filed for you to receive a refund only if photos are e-mailed immediately.

Once your return is received, we will send you an email to notify you that we have received your returned item. We will then notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (this depends on your credit card or banking institution) 

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded unless damaged while in transit. Full priced items purchased with a promo code are not considered sale items.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged upon delivery arrival.  If you need to exchange it for a similar/same item, send us an email at hello@echozcrystals.com.